Privacy policy
Hanken (Hanken Active, Lda.) Recognizes the importance of protecting your personal data, and we value, above all, honesty and transparency, so that we can build a solid and lasting relationship with our customers, based on trust and mutual benefit. Thus, and with the entry into force of the new General Data Protection Regulation of the European Union (EU 2016/679), Hanken has developed a set of security measures aimed at protecting your data, which are reflected in our Privacy Policy.
This section aims at explaining to you what Hanken's personal data processing policy is since, in order to make your purchase on our online store you will have to accept our privacy policy, therefore making it essential and imperative for the delivery of our products.
However, if you have any questions regarding this Policy you can contact us through the following email address: info@hankenactive.com or by letter addressed to Hanken, Avenida Dr. Fernando Aroso 1152, 1º Andar, 4450-664, Leça da Palmeira, Porto
1. THE COMPANY
1.1. This website and corresponding Privacy Policy are managed by Hanken (Hanken Active, Lda.), Avenida Dr. Fernando Aroso 1152, 1º Andar, 4450-664, Leça da Palmeira, Porto
1.2. By browsing our site you are consenting to the terms described in this Privacy Policy.
2. OUR VALUES
2.1. Respect for the client’s wishes
We respect the privacy and security of your personal data. Therefore, we ensure respect for our customer's wishes and their autonomous, free and uncomplicated management of their privacy preferences. For this reason, if you disagree with any point referred to in this Policy, you can, at any time, object, by contacting us through the following email address: info@hankenactive.com or by letter addressed to Hanken, LACS Cascais, Estrada Malveira da Serra, 920, 2750-834 Cascais, Portugal. We will do everything possible to satisfy your wishes and respect your concerns.
2.2. Good practices
Hanken, as the controller of personal data, determines the purposes and means by which your personal data is processed, including all applicable security measures. We guarantee that your personal data is treated in Portugal in a correct and lawful manner and in accordance with good practices.
2.4. Strict need
In the treatment of data that can personally identify you, directly or indirectly, we apply the principle of strict necessity. For this reason, the use of your personal data will always be minimal, so as not to exceed the original purpose for which it was collected and/or processed.
3. COLLECTION AND PROCESSING OF PERSONAL DATA
3.1. The personal data collected and processed by Hanken are only those that are voluntarily, expressly and unequivocally, put in the forms of this website.
3.2. The personal data collected are: name, sex, date of birth, email, mobile phone, address and taxpayer number.
4. PURPOSE OF THE PROCESSING OF PERSONAL DATA
4.1. Your personal data is collected and processed by Hanken only for purposes strictly related to the use of this website, the services associated with it and the sale of products, management and improvement of the Loyalty Program, direct marketing and customer support management.
4.2. Hanken always seeks to maintain the relationship with its client and provide him with the relevant benefits, information and relevant content related to our Hanken brand. Your data will only be processed for these specific, explicit and legitimate purposes, and will not be subsequently processed in a manner incompatible with these. The data collected and processed are adequate, relevant and not excessive in relation to these purposes.
4.3. However, your personal data may also be used for other processing operations within the limits of such applications. In particular, your personal data may be processed for the following purposes:
a) when you make a purchase on this website, we collect your personal data (for example, email address, delivery address, credit card number and telephone number) on the purchase form, only for the purpose of sale, separation and transportation of the products ordered by you;
b) when you request assistance from Customer Support, we collect your personal data (for example, first and last name, email address) only for the purpose of providing you with relevant Customer Support services from the hankenactive.com online store and to offer you the assistance you have asked for;
c) when you register, we collect your personal data (name, email address and address) in order to simplify the preparation of your future orders;
d) when you subscribe to the newsletter, we collect your email in order to offer you this service;
e) when you browse our website, we collect Cookies. Depending on the management you have made of Cookies on our website and your interaction with us, we use some information collected by Cookies in order to ensure the proper functioning of the website, highlighting the proper display of content, remembering your cart, remembering your registration, adapting the resolution of your screen, to improve our offers, among others. This information includes data on registration, location, duration of your session, products you selected, your equipment, your browser and your IP address. You can manage the consent regarding Cookies in your Client Area of our website;
f) when you browse our website and later visit platforms where there is an advertising format (social networks, Google and other partners in these networks) you may be impacted by advertisements of our brand. We will also use the data to reach new potential customers who may be interested in our products.
4.4. When we collect data, we indicate the required fields with asterisks, when the data in question is necessary for:
Conclude our contract with you (for example for the supply of products you have purchased on our websites/apps).
Provide you with the service you have requested (for example by providing you with a newsletter);
Respect legal requirements (for example, billing).
4.5. Your personal data may be communicated to Hanken service providers for the purpose of providing services, to judicial, tax and regulatory authorities, in order to comply with legal requirements.
5. CONSENT
Respect for the client's wishes is one of Hanken’s (MIV Events, Lda.) main concerns with regards to the processing of their personal data. Thus, you will be asked for explicit and unequivocal consent in all data processing that is not strictly necessary for the completion of the purpose in question, such as the provision of services and shipment of the purchased goods.
6. YOUR RIGHTS
6.1. To exercise your right to access, rectify, delete, forget or block your personal data, you can send a written communication to the following email address: info@hankenactive.com or by letter addressed to Hanken (Hanken Active, Lda.), Avenida Dr. Fernando Aroso 1152, 1º Andar, 4450-664, Leça da Palmeira, Porto. You can also do so in your customer area in the online store.
6.2. If you want to stop receiving direct marketing communications, you can, at any time, exercise your right to object to the processing of your personal data, through the management of consents available in your Customer Area of the online store. You can also do so by sending an email message to the email address info@hankenactive.com or by letter addressed to Hanken (Hanken Active, Lda.), Avenida Dr. Fernando Aroso 1152, 1º Andar, 4450-664, Leça da Palmeira, Porto
7. SECURITY
7.1 Hanken uses appropriate security measures to protect your personal data against destruction, accidental or unlawful, accidental loss, alteration, dissemination or unauthorized access, and against any other form of unlawful treatment. In addition, we contractually require external trusted entities that handle your personal data for us to do the same.
7.2. However, Hanken cannot guarantee that the security measures adopted for the protection of this website and for the transmission of data and information through this website will prevent or exclude any risk of unauthorized access or loss of data. Therefore, we advise that your computer is equipped with software devices that protect it when transmitting and receiving data (such as updated anti-virus systems), and that your browser takes the appropriate measures to ensure security in data transmission (such as firewall and anti-spam filters).
8. RETENTION AND PROCESSING TERM
8.1. Your data is kept by Hanken for the purposes previously described for as long as necessary for the aforementioned purposes, unless the personal data in question is necessary to prove compliance with obligations until the expiry of the corresponding rights expires, or if there is a longer period of data retention imposed by law.
8.2. When your personal data is no longer needed, it will be removed from our systems and records or kept anonymously so that it cannot be identified.