Contact information
CONTACT INFORMATION
If you have any questions about your order, our products, shipping, returns, or any other matter, our team is here to help.
Customer Service
Email: info@hankenactive.com
Website: www.hankenactive.com
Business Address
HANKEN
Avenida Dr. Fernando Aroso 1152, 3.º Andar, 4450-664 Leça da Palmeira - Porto, Portugal
Customer Service Hours
Monday to Friday, excluding Portuguese public holidays.
For enquiries regarding an existing order, please include your order number and the email address used at checkout so that we can assist you as efficiently as possible.
Returns & Exchanges
If you wish to return or exchange a product, please contact our Customer Service team before sending any items back. Our team will provide the necessary instructions in accordance with our Returns & Exchanges Policy.
Shipping & Delivery
For information regarding delivery times, shipping costs, and available destinations, please refer to our Shipping Policy.
We aim to respond to all customer enquiries as quickly as possible.